Anti-Spam Policy

Last Updated: March 8, 2025

Pevlamiso is committed to maintaining a safe and respectful learning environment for all users. This Anti-Spam Policy outlines our standards and procedures regarding unwanted or unsolicited communications on our platform.

Definition of Spam

For the purposes of this policy, spam includes but is not limited to:

Unsolicited bulk messages or communications
Repetitive or duplicative content posted across multiple areas
Promotional content unrelated to educational purposes
Messages containing misleading subject lines or false information
Automated posting or messaging by bots or scripts
Links to malicious websites or phishing attempts
Commercial advertisements not authorized by Pevlamiso
Chain messages or pyramid schemes

Our Commitment

Pevlamiso pledges to:

Only send communications that users have explicitly consented to receive
Provide clear opt-out mechanisms in all promotional emails
Honor unsubscribe requests promptly
Never sell, rent, or share user email addresses with third parties for marketing purposes
Maintain secure systems to prevent unauthorized access to user contact information
Monitor platform activity to detect and prevent spam behavior

User Responsibilities

All users of the Pevlamiso platform agree to:

Refrain from sending unsolicited messages to other users
Use communication features only for legitimate educational purposes
Not harvest or collect email addresses from the platform
Avoid posting repetitive or duplicative content
Report suspected spam activity to our team
Comply with all applicable anti-spam regulations

Types of Permitted Communications

Transactional Messages

Users will receive essential communications related to:

Account registration and verification
Course enrollment confirmations
Payment receipts and billing statements
Password resets and security alerts
Course updates and schedule changes
Platform maintenance notifications

Educational Communications

With user consent, we may send:

Course recommendations based on learning history
New course announcements and updates
Learning reminders and progress reports
Educational newsletters and resources
Platform feature updates and improvements

Consent and Opt-Out

Users maintain control over the communications they receive:

Explicit consent is obtained before sending promotional materials
Users can manage email preferences through their account settings
Every promotional email includes a clear unsubscribe link
Unsubscribe requests are processed within 48 hours
Users can contact us directly to update communication preferences
Transactional messages cannot be opted out as they are essential to service delivery

Reporting Spam

If you receive spam on our platform or believe someone is violating this policy:

Use the report function within the platform interface
Email our team at info@pevlamiso.com with details
Include screenshots or message headers if possible
Provide the date, time, and source of the spam
Describe the nature of the violation

All reports are reviewed promptly and appropriate action is taken.

Enforcement and Penalties

Violations of this Anti-Spam Policy may result in:

Violation Level	Consequence
First Offense	Written warning and content removal
Second Offense	Temporary suspension of messaging privileges
Third Offense	Extended suspension or restriction of account features
Severe or Repeated Violations	Permanent account termination without refund
Illegal Activity	Account termination and reporting to authorities

Investigation Process

When spam is reported, we follow this process:

Receipt and acknowledgment of the complaint within 24 hours
Investigation of the reported activity and review of evidence
Determination of whether policy violation occurred
Notification to the reported user with opportunity to respond
Implementation of appropriate penalties if violation is confirmed
Follow-up with the reporting user regarding outcome

Technical Measures

Pevlamiso employs various technical safeguards:

Rate limiting on message sending to prevent bulk operations
Content filtering to detect spam patterns and keywords
Account verification requirements for new users
CAPTCHA systems to prevent automated abuse
IP monitoring and blocking of suspicious activity
Regular security audits and system updates

Third-Party Services

Regarding external communications:

We use reputable email service providers with anti-spam certifications
All outgoing emails comply with authentication standards
We maintain clean mailing lists and remove invalid addresses
Third-party marketing partners must adhere to this policy
We do not tolerate spam from any affiliated services

Data Protection

To prevent spam and protect user information:

Email addresses are stored securely and encrypted
Access to user contact information is strictly limited
Regular security training for staff members
Monitoring of data access and usage patterns
Immediate investigation of any suspected data breaches

Compliance

This policy is designed to comply with recognized anti-spam standards and best practices, including principles consistent with international regulations governing electronic communications.

Educational Content Sharing

Legitimate sharing of educational resources is encouraged when:

Content is relevant to the recipient's learning interests
Sharing is done through appropriate platform channels
Recipients have indicated interest in the subject matter
Sharing does not involve bulk or automated distribution
Content provides genuine educational value

Updates to This Policy

Pevlamiso reserves the right to update this Anti-Spam Policy to reflect:

Changes in platform features and functionality
Evolving best practices in spam prevention
Regulatory requirements and legal obligations
User feedback and operational experience

Users will be notified of material changes through email or platform announcements. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or reports related to this Anti-Spam Policy:

Email: info@pevlamiso.com
Phone: +380507470726
Address: Yelyzavety Chavdar St, 2, Kyiv, Ukraine, 02000

We are committed to responding to all inquiries within 48 hours during business days.

This Anti-Spam Policy is part of our commitment to maintaining a professional, respectful, and productive learning environment for all members of the Pevlamiso community.